Back to Case Studies / File #004

Omnichannel Commerce:
Fashion Retail V2.

Solving the challenge of unifying physical and digital retail. How we integrated complex payment gateways and synchronized brick-and-mortar inventory with online storefronts in real-time.

Client [TOP US RETAIL BRAND]
Core Challenge Payments & Inventory Sync
Platform Shopify Plus + Custom App
Result +240% Web Sales

Phase 1: Operational Chaos

INV_SYNC_JOB started at 09:00 AM > ERROR: Stock Mismatch SKU-9921. Store: 0, Web: 5. > ORDER #4402 FAILED: Payment Gateway Timeout. > MANUAL PROCESS: Sending payment link... > CART ABANDONMENT RATE: 88%.

The client was facing massive revenue leakage due to inventory discrepancies. Customers were buying items online that were actually sold out in-store, leading to cancellations and poor brand trust.

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